• Question

How long does it take to deliver my order?
The delivery is most likely between 24 and 48 hours.

 

  • Question

What are the delivery costs?
The delivery costs for Germany are €5, orders above €250 do not have any delivery costs. The delivery costs for Austria are €14, orders above €300 do not have any delivery costs.

 

  • Question

How do I pay my order from the web shop?
The payment terms of Parfumtrend are in place.

 

  • Question

I would like to change a current order, is this possible?
This is not always possible because of our fast processing. It is therefore important to contact our sales department to gain information on the status of your order.

 

  • Question

Can I retour products?
Clear mistakes should be stated to us in written within 10 days after the delivery together with the delivery receipt. Defected delivery products will be inspected by us at the moment of time the delivery was reported defect. A retour credit will only be made if the delivery was made with our permission.

 

  • Question

I did not find an answer to my question, what can I do now?
If you have any questions you are always allowed to contact us through our contact form. We will answer your questions as soon as possible. Likewise, can you always ring us.

 

 

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